Returns & Replacements


Can I Return My Purchase? will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).


Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

Power Equipment is not returnable or refundable. Replacements will not be made. Due to the nature of these motorized items, once they leave our store we can no longer guarantee that they are being used/maintenanced/handled properly. 


Returning to 


Please check the reason you are returning the item(s) below and send back in.


How To Ship Your Return or Exchange strongly recommends that all return shipments be made by UPS or USPS, so that you can take advantage of their shipment tracking system.  We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.


Include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:

Big R Online

Attn: Returns Department

1020 Bonforte Blvd.

Pueblo, CO 81001


Returns will be processed at the facility within 48 hours of arriving. If the item is deemed re-sellable the full amount of your purchase (less any shipping and handling) will be refunded to you within 2 weeks.  If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.


Returning to a Store 


If there is a Big R retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by going to your Order History Page.  Click here for a list of locations near you.


Problems, Questions, Suggestions? 


If you have any questions regarding your order, please E-mail us at:

 You may also contact us by telephone for questions about your order: (719)- 288-2764