Customer Service

Shipping & Delivery


Shipping Policy


1)      Orders received before 12pm will usually ship same business day.


2)      Orders processed (received) after 2pm will ship the following business day.


3)      Shipping timeframe depends upon the above factor and the shipping option you have selected. 


Privacy & Security


Privacy does not share, sell or trade customer information, including e-mail addresses. Customer credit card information is used to complete the order only. We do not use or release any credit card or financial information for any purpose. We may use customer information for marketing and promotional purposes. For privacy purposes, all information relating to our customers is stored on a highly secure server that is not accessible via the Internet.

E-mails from us regarding special offers and promotions are optional. To be removed from the e-mail list, click here.



The security of your credit card and personal information is a top priority at We strive to make your online shopping experience an enjoyable one by assuring you a secure transaction at any time of day or night, 365 days a year! When you place an order with us online, your order information is protected using Secure Sockets Layer (SSL) technology, which encrypts all personal information before it is transmitted over the Internet. You can rest assured that your transaction is confidential and secure.

Returns & Replacements


Can I Return My Purchase? will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).


Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.


How To Ship Your Return or Exchange strongly recommends that all return shipments be made by UPS or USPS, so that you can take advantage of their shipment tracking system.  We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.


Include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:

Big R Online

Attn: Returns Department

1020 Bonforte Blvd.

Pueblo, CO 81001


Returns will be processed at the facility within 48 hours of arriving. If the item is deemed re-sellable the full amount of your purchase (less any shipping and handling) will be refunded to you within 2 weeks.  If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.


Returning to a Store 


If there is a Big R retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by going to your Order History Page.  Click here for a list of locations near you.


Problems, Questions, Suggestions? 

To contact the store nearest you for product or information requests please see our LOCATIONS page. 

ONLINE ORDER QUESTIONS - 719-288-2764 or

MAIN OFFICE - 719-948-3030 or



Hours of Operation


Customer Service Department is open Mon-Fri 8:30am-4:30pm Mountain Standard Time. Closed Saturday and Sunday.


Customer service is also closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.


Thank you for shopping at!