Customer Service

 

Shipping & Delivery

 

Shipping Policy

 

1)      Orders received before 12pm will usually ship same day.

 

2)      Orders processed (received) after 2pm will ship the following day.

 

3)      Shipping timeframe depends upon the above factor and the shipping option you have selected. 

          ----HOLIDAY SHIPPING DEADLINES----

In order to receive your order on or before the 24th of December, please keep in mind the above, and the shipping table below.

Dec. 12 - FedEx Smart Post
Dec. 17 - FedEx Home/Ground
Dec. 18 - UPS Ground
Dec. 19 - UPS 3 Day AND Big R's Free Shipping Over $75 option
Dec. 20 - USPS First Class Mail AND USPS Priority Mail AND FedEx Express Saver
Dec. 22 - FedEx 2 day AND UPS 2nd Day Air
Dec. 23 - USPS Priority Express AND FedEx Overnight 

Please note that once we drop your item to the carrier that Big R is no longer responsible for shipping and delivery timelines. The holiday season is very busy and we will do our absolute best to get your order out as quickly as we can. We can not, however, control the carrier and the timelines they promise. Timelines provided above are taken directly from the carriers websites and given to you as a guideline. Big R can not guarantee these timelines nor will we refund if the carrier does not meet their stated deadline. We hope that our customers can understand that we can only do so much, which is essentially nothing, once the package is in their hands!

 
 
Privacy & Security

 

Privacy

BigROnline.com does not share, sell or trade customer information, including e-mail addresses. Customer credit card information is used to complete the order only. We do not use or release any credit card or financial information for any purpose. We may use customer information for marketing and promotional purposes. For privacy purposes, all information relating to our customers is stored on a highly secure server that is not accessible via the Internet.

E-mails from us regarding special offers and promotions are optional. To be removed from the e-mail list, click here.

 

Security

The security of your credit card and personal information is a top priority at BigROnline.com. We strive to make your online shopping experience an enjoyable one by assuring you a secure transaction at any time of day or night, 365 days a year! When you place an order with us online, your order information is protected using Secure Sockets Layer (SSL) technology, which encrypts all personal information before it is transmitted over the Internet. You can rest assured that your transaction is confidential and secure.

 
 
Returns & Replacements

 

Can I Return My Purchase? 

 

BigROnline.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

 

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

 

Returning to BigROnline.com 

 

Please check the reason you are returning the item(s) below and send back in.

 

How To Ship Your Return or Exchange 

 

BigROnline.com strongly recommends that all return shipments be made by UPS or USPS, so that you can take advantage of their shipment tracking system.  We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.

 

Include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:

Big R Online

Attn: Returns Department

1020 Bonforte Blvd.

Pueblo, CO 81001

 

Returns will be processed at the facility within 48 hours of arriving. If the item is deemed re-sellable the full amount of your purchase (less any shipping and handling) will be refunded to you within 2 weeks.  If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

 

Returning to a Store 

 

If there is a Big R retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by going to your Order History Page.  Click here for a list of locations near you.

 

Problems, Questions, Suggestions? 

 

If you have any questions regarding your order, please E-mail us at: custservonline@mybigr.com

 You may also contact us by telephone for questions about your order: (719)- 288-2764

 

 

Hours of Operation

 

Customer Service Department is open Mon-Fri 8:30am-4:30pm Mountain Standard Time. Closed Saturday and Sunday.

 

Customer service is also closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.

 

Thank you for shopping at BigROnline.com!

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